Business Analyst - Telecommunications

About Us

VicTrack is the custodial owner of Victoria’s rail transport land, assets and infrastructure. We work to protect and grow the value of the portfolio, to support a thriving transport system and make travel and living better for all Victorians. With much of our asset portfolio dedicated to rail transport – our land, infrastructure, trams, trains and telecommunication networks – our focus is on strategic asset management and supporting the delivery of better transport solutions.

When you join VicTrack, you'll become part of an organisation that celebrates the diverse backgrounds, perspectives, and life experiences of our people. We are committed to fostering a workplace that mirrors the diverse communities we serve. Everyone is welcome to apply for a role at VicTrack and we encourage open discussions about any adjustments you might need during the recruitment process or within the role. If you have a disability or specific access requirements, please let us know how we can offer you additional support.

Benefits

• 17.5% leave loading
• Flexible work environment | hybrid work
• Stable work environment - Victorian Government state-owned enterprise
• 16 weeks paid parental leave (36 unpaid)
• Comprehensive health & wellness programs
• Free access to on-site gym and end of trip facilities
• Training and development opportunities to help you grow and develop your career

The challenges of our fast-growing sector put our people at the front of some of Victoria’s most exciting projects in telecommunications, property development and project delivery – with job opportunities as diverse as our organisation.

The Role

The T-CUP Program is a strategic initiative aimed at enhancing the processes and telecommunications capabilities of the Group. The program focuses on process optimisation to support our business objectives.

The Business Analyst will play a critical role in supporting the T-CUP program by working closely with managers and subject matter experts (SMEs) to document business processes and work instructions. This role requires a detail-oriented individual with strong analytical skills and the ability to communicate effectively with various stakeholders.

Please note, this is a 12-month fixed term position.

Key Responsibilities:

• Collaborate with managers and SMEs to gather and document detailed business processes and work instructions
• Analyse and map future state ("to-be") process documentation
• Facilitate meetings to elicit requirements and validate process documentation
• Develop clear and concise documentation, including process flows, work instructions, and standard operating procedures
• Ensure that all documentation is aligned with organisational standards and best practices to ensure consistency across the organisation
• Identify opportunities for process improvements and provide recommendations to enhance efficiency and effectiveness, contributing to the overall success of the T-CUP
• Support the implementation of process changes and provide training to relevant stakeholders as needed
• Maintain and update process documentation as changes occur throughout the project lifecycle
• Assist in the development of project plans, timelines, and status reports

Qualifications:

• Tertiary qualification in Commerce, Business or Engineering would be desirable
• Certification in PRINCE2, PMP or similar

Knowledge & Experience:

• Proven experience as a Business Analyst, preferably within the telecommunications industry

To Apply

***PLEASE ONLY SUBMIT YOUR RESUME AND/OR COVER LETTER IN PDF FORMAT

If you are interested in this exciting opportunity with us, please click apply and submit your resume in PDF format only. All applications are strictly confidential.

We are proud to be recognized by WORK180 as an employer of choice for women. Explore the WORK180 website to learn about our benefits and policies. Research shows that 60% of women and underrepresented groups may decide not to proceed, even after drafting an application. We believe diversity strengthens every team, so even if you don't meet every qualification, we still encourage you to apply!

Offer of employment is strictly subject to successful background (pre-employment screening) and criminal history check. VicTrack is an equal opportunity and human rights employer.

Closing Date: 13/11/2025